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Ombudsmen

Ombudsmen etc resources for businesses

Solvit

SOLVIT deals with cross-border problems between a business or a citizen on the one hand and a national public authority on the other, where there is possible misapplication of EU law.  Useful to know that this is available for all EU citizens they are not a legal advice centre and only deal with misapplication of EU law.

European Ombudsman

The Ombudsman responds to complaints from EU citizens, businesses and organisations, helping to uncover cases of ‘maladministration’ – where EU institutions, bodies, offices or agencies have broken the law, failed to respect the principles of sound administration or violated human rights. Examples include:

  • unfairness
  • discrimination
  • abuse of power
  • lack of or refusal to provide information
  • unnecessary delay
  • incorrect procedures.

The Ombudsman’s office launches investigations after receiving a complaint or on its own initiative. It is completely independent and does not take orders from any government or organisation. Once a year, it presents the European Parliament with an activity report.

UK Financial Ombudsman

Legal Ombudsman – UK

The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes – free services

Scottish Public Services Ombudsman (SPSO) 

SPSO is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water and sewerage providers, the Scottish Government and its agencies and departments and most Scottish authorities.

Parliamentary and Health Service Ombudsman – England only

Investigates complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England

FIN-NET

FIN-NET is a financial dispute resolution network of national out-of-court complaint schemes in the European Economic Area countries (the European Union Member States plus Iceland, Liechtenstein and Norway) that are responsible for handling disputes between consumers and financial services providers, i.e. banks, insurance companies, investment firms and others. This network was launched by the European Commission in 2001.

Within FIN-NET, the schemes cooperate to provide consumers with easy access to out-of-court complaint procedures in cross-border cases. If a consumer in one country has a dispute with a financial services provider from another country, FIN-NET members will put the consumer in touch with the relevant out-of court complaint scheme and provide the necessary information about it.